How can I make a complaint?Updated 2 hours ago

Complaints and disputes

We do our best to ensure that every order and our service run as smoothly as possible. However, it is, of course, possible that you may be dissatisfied with something. Please do let us know, so that we can work together to find a suitable solution.

How can I make a complaint?

Do you have a complaint about a product, your order or our service? Please contact us via our contact form.

Please describe your complaint as clearly and fully as possible and, where applicable, state your order number. This will enable us to assess your complaint as quickly as possible.

When will I receive a response?

We will respond to the substance of your complaint within 14 days of receiving it.

If we need more time to investigate your complaint properly, you’ll receive confirmation from us within this period, letting you know when you can expect a more detailed response.

This covers all three points from their findings: method of submission, product and service, and a substantive response within 14 days.