Shipping and delivery
What are the delivery times?
Delivery times depend on the delivery option chosen:DHL home delivery — order before 23:59, delivered tomorrowDHL collection point — order before 23:59, collect tomorrowTrunkrs same-day delivery — order before 10:00, delivered todayYou can view...
What are the delivery charges?
The delivery costs within the Netherlands are:DHL home delivery: €4.95DHL collection point: €€3.95Trunkrs same-day delivery: €5.95You can view the available delivery options at checkout.
What delivery options are available?
You can choose from various delivery options:DHL home delivery — €4.95DHL collection point — €3.95Trunkrs same-day delivery — €5.95The available delivery options are automatically displayed at checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. You can also view the status of your order in your account under My Orders. Using the carrier's tracking link, you can follow the current del
I’m having a problem with the delivery of my order
Always check the track & trace link you received by email first. This will give you the most up-to-date information about your parcel. You can also view the status of your order in your account under My orders. My order is marked as delivered, but I
How long will my parcel be held at a collection point?
Parcels at a DHL collection point are held for a maximum of 5 days. After that, the parcel is automatically returned to our warehouse.